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CUSTOMER - DELIVERY & RETURN POLICY
Last updated: April 18, 2023
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To ensure a smooth and enjoyable shopping experience, please familiarize yourself with our delivery and return policy guidelines outlined below.
KulturCart Marketplace allows vendors to configure their shipping methods, providing flexibility for both customers and sellers. The availability of these options will depend on the vendor's preferences and capabilities. Vendors on KulturCart are responsible for configuring their shipping methods and providing clear shipping information for customers.
The delivery methods available on our platform are:
- Courier Service: Vendors may choose to partner with reputable courier services to deliver orders. Delivery times and charges will depend on the vendor's location and the customer's delivery address.
- In-Store Pickup: Some vendors may offer the option for customers to pick up their orders directly from the store. This option will be visible during checkout if available for the chosen items.
- KulturCart Delivery System (KulturDeliver App): Vendors can opt to use KulturCart's Delivery App for efficient home deliveries. While the app belongs to KulturCart, the vendor is responsible for its usage and ensuring that deliveries are carried out effectively.
1 Delivery Charges and Times
As vendors configure their shipping methods, they are required to provide information on delivery charges and estimated delivery times during the checkout process. Please note that delivery times may be affected by external factors such as weather, traffic, and other unforeseen circumstances.
2 Vendor Return Policies
Sellers on KulturCart are responsible for specifying their return policies on both their product pages and micro-store pages. These policies must comply with all applicable laws and regulations. Return conditions, timeframes, and processes may vary between vendors.
3 Buyer Responsibilities
As a buyer, you are responsible for informing yourself about the delivery and return policies of the seller you are purchasing from. Review the seller's shipping methods, estimated delivery times, and return policy before placing an order to ensure a smooth and satisfactory shopping experience.
In conclusion, KulturCart strives to create a marketplace that accommodates the diverse needs of our customers and vendors. By familiarizing yourself with our delivery and return policy guidelines, you can contribute to a seamless and enjoyable shopping experience for all parties involved.
If you have any questions or concerns about a vendor's delivery or return policy, please contact the seller directly or reach out to KulturCart customer support for assistance.
Thank you for choosing KulturCart – your one-stop platform for everything multicultural in Germany.
